Privacy Policy Summary
This Privacy Policy document outlines razer77's commitment to protecting the personal data of all members and visitors to our platform in Malaysia. We take privacy very seriously and have put in place a comprehensive data protection framework in accordance with Malaysian legal requirements.
By using the Razer77 platform, you consent to the data collection and usage practices described in this document. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
Introduction & Scope of Razer77's Privacy Policy
Razer77 is an online entertainment and gaming platform operating exclusively for the Malaysian market. This Privacy Policy applies to all users who register, visit, or interact with the razer77 platform via our website, mobile app, or any other service channel.
As a responsible data controller, Razer77 is committed to ensuring that all personal data we collect, store and use is handled in a transparent, secure manner that respects the privacy rights of every member. We are in full compliance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).
This policy applies to all Razer77 users in Malaysia — including registered members, visitors without an account, and anyone who has communicated with our support team.
Any privacy-related enquiries or concerns may be directed to our Data Protection Officer (DPO) via email at privacy@razer77.ws.
Types of Personal Data We Collect
Razer77 collects only the data strictly necessary to deliver our services. The categories of data we collect are as follows:
| Data Category | Example | Purpose | Required? |
|---|---|---|---|
| Identity Data | Name, date of birth, IC number | Identity verification (KYC) | |
| Contact Data | Email address, phone number | Communications & Support | |
| Financial Data | Bank name, account number, e-wallet | Deposit & withdrawal MYR | |
| Technical Data | IP address, device type, browser | Security & fraud detection | |
| Behavioural Data | Game history, bets placed, active session duration | Platform improvement & VIP | |
| Communication Data | Support chat records, emails | Complaint resolution |
Razer77 does not collect sensitive data such as health information, religious beliefs or political views unless voluntarily provided by you in specific contexts, such as a self-exclusion request related to responsible gaming.
How Your Personal Data Is Used
Razer77 uses your personal data only for legitimate and transparent purposes. We will not use your data for any purpose beyond what is stated here without obtaining your consent again.
- Account Management: Creating, managing and maintaining your Razer77 member account.
- Transaction Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX, and managing withdrawals to your Malaysian bank account.
- Identity Verification (KYC): To meet anti-money laundering (AML) legal compliance requirements.
- Platform Security: Detecting and preventing fraud, unauthorised access, and unlawful activity.
- Service Improvement: Analysing usage patterns to improve the platform experience, including personalised recommendations for games such as slots, baccarat, and Sports Betting.
- VIP Programme: Calculating your VIP eligibility, tier, and rewards based on your gameplay activity.
- Service Communications: Sending important notifications regarding your account, transactions and security updates.
- Marketing (with consent): Sending you promotional information, bonuses, and new offers — only where you have given your consent.
You may withdraw your marketing consent at any time through the notification settings in your Razer77 account or by contacting our support team.
Sharing Data with Third Parties
Razer77 not sell your personal data to any party for commercial gain. However, there are limited circumstances in which we may need to share data for legitimate operational purposes:
- Payment Service Providers: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks, and other Malaysian banks involved in processing your transactions.
- Game Providers: Companies such as Pragmatic Play, NetEnt, PG Soft and others that supply games to the Razer77 platform may receive minimal session data required for game functionality.
- Technical Infrastructure Providers: Cloud services and servers supporting razer77's platform operations, bound by strict confidentiality agreements.
- Legal Authority: Malaysian law enforcement agencies, courts, or regulatory authorities where required by law or court order.
- Fraud Investigation: In cases of suspected fraud or financial crime, data may be shared with the relevant authorities.
All third parties receiving data from razer77 are bound by data protection agreements and are prohibited from using that information for any purpose beyond what has been authorised.
Razer77 Data Security Measures
The security of your personal data is Razer77's top priority. We continually invest in the latest security technologies and procedures to protect your information from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL Encryption: All data transmitted between your device and Razer77's servers is encrypted using TLS 1.3 protocol.
- Two-Factor Authentication (2FA): An additional security layer for logins and key transactions.
- Real-Time Monitoring: An intrusion detection system (IDS) operating 24/7 monitors all suspicious activity.
- Secure Password Storage: Passwords are stored in a hashed format that cannot be reversed to retrieve the original text.
- Internal Access Controls: Only authorised personnel may access personal data, and all such access is logged and audited on a regular basis.
- Regular Penetration Testing: razer77 conducts regular penetration testing through independent security firms.
While we take all reasonable precautions, no security system is entirely foolproof. If you suspect your account has been compromised, contact Razer77 support immediately via 24/7 live chat.
Razer77 Cookies Policy
The Razer77 platform uses cookies to enhance the user experience, ensure core functionality operates correctly, and analyse platform performance. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Session login, account security | Session only | |
| Functional Cookies | Save language settings & user preferences | 30 days | |
| Analytical Cookies | Measure platform usage & page performance | 90 days | |
| Security Cookies | Fraud detection & login attempt monitoring | 7 days |
You may manage or disable optional cookies through your browser settings. Please note that disabling essential cookies may affect the core functionality of the Razer77 platform.
Your Rights as a Razer77 Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Razer77's own policies, you have the following rights regarding your personal data:
To exercise any of the above rights, please submit a written request to privacy@razer77.ws. We will respond within 14 working days from the date the request is received.
Data Retention & Deletion Period
Razer77 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law.
- Active Account Data: Retained for the duration of your account and for 7 years after closure (in compliance with Malaysia's AML legal requirements).
- Financial Transaction Records: Retained for 7 years in accordance with Malaysian tax and financial legal requirements.
- Security Log Data: Retained for 12 months for security investigation purposes.
- Support Communication Records: Retained for 2 years after the last interaction.
- Anonymised Analytics Data: May be retained indefinitely as it cannot be used to identify any individual.
Upon expiry of the retention period, data will be securely deleted using methods that ensure it cannot be recovered.
Cross-Border Data Transfers
Some of razer77's technical service providers may operate outside Malaysia. Where your personal data needs to be transferred overseas, razer77 will ensure that:
- Data transfers are conducted only to countries that provide a level of data protection equivalent to or higher than Malaysia's.
- A data transfer agreement compliant with PDPA 2010 has been executed with the data recipient.
- Data is encrypted in transit using industry-standard security protocols.
- You will be notified should any significant changes occur to the data transfer arrangements.
Razer77 does not transfer data to countries lacking adequate data protection legislation without appropriate contractual safeguards in place.
Children's Privacy & Age Restrictions
The razer77 platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21.
If we discover that we have collected data from an individual who has not reached the required age, we will immediately:
- Suspending the account in question immediately.
- Deleting all personal data associated with the account.
- Returning any remaining account balance to you (where applicable).
- Reporting to the relevant authorities where required by law.
If you have reason to believe that someone under the age of 21 is using the Razer77 platform, please report it to us at support@razer77.ws immediately.
Changes to This Privacy Policy
Razer77 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform developments. Any changes will be published on this page with an updated effective date.
For significant changes, we will notify you via:
- Email to the address registered to your razer77 account.
- Banner notifications on the platform's main page.
- Pop-up notifications upon your next login.
Continued use of the Razer77 platform after any changes are published constitutes acceptance of the updated terms.
Contact Our Data Protection Officer
If you have any questions, concerns, or complaints regarding how Razer77 handles your personal data, you may reach us through the following channels:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital Malaysia.